Salon Policies

Cancellations & Late Arrivals

Los Angeles

Nova Arts Salon requires a credit card number to secure all appointments.

We understand circumstances may arise that can not be avoided, so we are happy to cancel and/or reschedule without any charges with the following notice:

  • 48 hours in advance for Sal, Sarah Kim (Seola), or guest/traveling artists

  • 24 hours in advance (for all other appointments)

Late Cancellation Fees:

  • If you don't cancel/reschedule within the specified time frame for your artist, you will be charged 50% of your scheduled services.

  • Same Day Cancellation/Reschedules with Sal, will be charged 100% of the missed service.

  • No-shows will be charged 100% of the scheduled services.

  • If your card payment fails, you must settle the balance before scheduling your next appointment.

Contacting Us: You can always reach us during regular business hours. If after hours, please leave us a message via voicemail, text, or email.

In addition, to ensure all clients have the best experience with us at Nova Arts Salon, any appointment arrivals 20 minutes or later from their start time will be subject to a 50% cancellation fee and have to reschedule their appointment for another day.

#HAIRTOUR

All appointments are secured with a credit card on file. Services are checked out at the end of your service day using the credit card provided. Due to the limited availability of #HAIRTOUR appointments, we request a 7-Days notice of cancellation. If a cancellation request is not made with more than 7-Days notice, we reserve the right to charge 50% of your scheduled services. All missed appointments are subject to be charged the full amount.

Color/Chemical Service Waiver

Despite our best efforts, your clothing and jewelry could be exposed to chemicals and products during your services. It is our best advice to limit or remove any earrings, and jewelry during your services - and to be mindful of your attire that you wear during your services. We will provide a color robe upon check-in for your appointment. Nova Arts Salon is not liable for any lost property, or material damages during your visit.

Service Charges

Our prices are set to reflect most-case scenarios for hair. For any services with extra length/texture, and/or extensions that require additional time and care for the appointment, the artist has the discretion to add an additional $50+ charge for haircuts/styling services and $100+ for color services. The pricing can be discussed prior to your services through online consultation or confirmed before your services on the day of your appointment. 

Please note for color services with existing color, or treatments in the hair - the final cost is subject to additional charges if additional services and time are needed to achieve your goals. Our color artists will discuss all color treatments and services prior to starting your service, and during the appointment should any changes arise.

Environmental Stewardship Fee

We are a certified sustainable salon through our partnership with Green Circle Salons. This means 85-95% of our salon waste is recycled and/or repurposed. This program is funded by an environmental stewardship service fee, which will be added to the cost of your visit at each checkout. By choosing Nova Arts Salon for your hair services, you are contributing to a greener planet and more sustainable future for all.

Junior Artist Services

If booking your services with a Junior Artist, please note that these services are performed by stylists who are still in active training, supported by ongoing mentorship from our senior team. While our Junior Artists are trusted to deliver beautiful work, results may vary as they continue to grow their skill. If an adjustment or correction is needed, we’re happy to schedule a complimentary adjustment with the same Junior Artist. If you prefer to move the correction or future services to a different artist level, those visits will be charged at that artist’s standard rate.

Refunds, Exchanges, or Adjustments

Products

We’ve curated our retail offerings with intention - featuring brands and products we genuinely trust. Your artist may recommend specific products tailored to your hair type, color treatment, and personal styling routine to help you maintain your look at home.

  • We can not offer full refunds on opened products.

  • Exchanges or salon credit (minus a 20% restocking fee) may be available for unused or gently opened items within 14 days of purchase.

  • If you’re having difficulty using a product at home, please reach out—we’re happy to guide you through tips or techniques.

  • If you suspect a product is defective, let us know as soon as possible and we’ll help arrange an exchange. 

Services

Our goal is for every guest to leave feeling confident and cared for. If you have any questions or concerns after your appointment, please reach out to us within 3 days of your visit.

Once we receive your message, the salon team will review your experience with your artist to better understand the service history and desired outcome. Any adjustments or follow-up services are offered at the discretion of each independent artist, based on the original consultation, the services performed, and the nature of your follow-up request.

All adjustments or revisions must be scheduled directly with the original artist who provided your service.

We appreciate your trust and understanding, and we’re committed to ensuring you feel supported and confident in your hair and your experience at Nova Arts Salon.

Social Media & Film/Photography

Nova Arts Salon periodically films video and photography in-salon for use on our social channels and digital media platforms. While we do our best to limit faces, and other identifying features of clients, unless expressly asked consent, there may be times that it is unavoidable. By being in the salon, you understand that film and photography may take place during your services.